CUSTOMER SERVICE
Excellent customer service is what sets good companies apart from great ones
It is also a critical component to success in the manufacturing environment. We provide customer service that is focused on the customer and the success of their processes.
Partnership Objectives
Through advancements in chemistry and process modifications, we make it possible to achieve the following goals:
Objectives- Reduce energy costs
- Enhance chemical efficiency
- Reduce process time
- Reduce maintenance and labor costs
- Eliminate unnecessary waste disposal
Value Added Services
These on-going services are provided for all customers as needed to ensure continuous process improvement
Value Added Services- Equipment integration
- Custom formulation
- Laboratory services
- Localized service and technical support
On-Site Service Activities
A MetaLube service representative will visit your facility regularly to perform scheduled service visits. Some of the objectives that will be targeted during these visits are as follows:
On-Site Service- Document and report process conditions
- Communicate product inventories
- Perform on-site training to ensure your employees knowledge of proper application and control procedures
- Maintain any titration supplies that are necessary to control the products we supply
- Facilitate lab work